jetago's Privacy Policy
Your personal information is completely safe with us — this page explains in detail how jetago collects, uses, and protects your data.
Introduction and Scope
jetago ("we", "us", "our") places the highest importance on your privacy. This privacy policy describes what personal information we collect when you use jetago's website, services, mobile application, or any other digital platform, how that information is used, how it is shared with third parties, and what steps we take to keep your information secure.
This privacy policy applies to all jetago users — both registered members and unregistered visitors. By using our services, you are considered to have accepted the terms of this policy.
If you disagree with any part of this policy, please refrain from using our services and contact us for assistance.
This policy has been prepared in accordance with the applicable digital security laws of Bangladesh and international best practices in data protection.
What Information We Collect
jetago collects various types of information for different purposes. The categories of information are described in detail below:
2.1 Information You Provide Directly
When you register, use our services, or contact us, the information you voluntarily provide includes:
- Full name and username
- Email address
- Date of birth (for age verification — only users aged 21 and above may register)
- Mobile number
- Payment information — bKash, Nagad, Rocket, or Upay account number
- National identity card information (for KYC verification)
- Any messages or support requests you send us
2.2 Automatically Collected Information
When you visit our platform, certain information is collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system
- Date, time, and duration of visit
- Pages and features visited
- Referring website URL
- Information obtained through cookies and similar tracking technologies
2.3 Transaction Information
Information relating to your financial transactions and gaming activity, including deposit amounts, withdrawal amounts, betting history, and bonus usage records.
Purpose of Information Use
jetago uses your information only for specific, defined, and legitimate purposes. We use your information for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Confirming age verification (minimum 21 years)
- Processing deposit and withdrawal transactions
- Providing gaming services and bonuses
- Ensuring the security of your account
3.2 Customer Support
- Providing support via live chat or email
- Resolving complaints and issues
- Sharing important service-related information with you
3.3 Security and Fraud Prevention
- Detecting unauthorized access and fraudulent activity
- Fulfilling legal obligations in the prevention of money laundering
- Monitoring gaming behavior to ensure responsible gaming
3.4 Service Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Planning new services and features
jetago does not sell your personal information to third parties for marketing or advertising purposes. Your information will never be shared commercially without your permission.
Information Sharing and Disclosure
We may share your personal information with third parties only in specific circumstances and for limited purposes.
4.1 Service Providers
With payment processors (bKash, Nagad, Rocket, Upay), gaming software providers, and technology service providers — who operate under strict confidentiality agreements and provide services on our behalf.
4.2 Legal Obligations
We may be required to disclose information in order to comply with court orders, regulatory authority directives, or applicable law, or to assist in investigations of financial crime or fraud.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to another party. However, we will notify you in advance in such cases.
4.4 With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.
Cookies and Tracking Technologies
jetago uses cookies and similar technologies to improve service quality and personalize your experience.
5.1 Types of Cookies
- Essential Cookies: Ensure the basic functioning of the service — such as maintaining login sessions.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Help us understand how you use our platform.
- Security Cookies: Detect and prevent fraudulent activity.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some parts of the service to not function properly.
You will be informed about cookie usage when you first visit our platform. By continuing to use the platform, you are considered to have consented to the use of essential cookies.
Data Security Measures
jetago has implemented advanced technical and organizational measures to ensure the security of your personal information.
6.1 Encryption
All information transmitted on our platform is protected by SSL/TLS encryption. Sensitive information — particularly payment information — is always stored in an encrypted state.
6.2 Access Controls
Your personal information can only be accessed by authorized staff and only to the extent necessary for service delivery. All staff are trained and contractually bound to protect confidentiality.
6.3 Security Monitoring
Our systems are under 24/7 security monitoring. When suspicious activity is automatically detected, immediate action is taken.
6.4 Response to Data Breaches
If a data breach occurs, we will notify affected users as quickly as possible in accordance with the law and take the necessary remedial measures.
No method on the internet is completely secure. However, jetago follows the highest industry standards in protecting your information and continuously works to improve its security measures.
Data Retention Period
jetago does not retain your personal information longer than necessary. Retention periods are determined based on the following:
- Account information: for as long as the account is active and for a specified period after account closure in accordance with legal obligations.
- Financial transaction records: for the applicable period in accordance with legal and regulatory requirements.
- KYC and identity verification documents: for the period prescribed by applicable law even after the relationship ends.
- Cookie and analytics data: from 30 days up to 2 years depending on the type.
- Support communications: for up to 1 year after the issue is resolved.
After the defined period, information is securely deleted or anonymized by removing identifiable elements.
Your Rights
As a jetago user, you have the following rights regarding your own personal information:
8.1 Right to Access
You may find out at any time what information we hold about you and the purposes for which it is being used.
8.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required by law or regulatory obligation to retain certain information.
8.4 Right to Object to Processing
In certain circumstances, you may object to the processing of your information.
8.5 Right to Data Portability
In some cases, you may request your information in a structured, commonly used format.
To exercise these rights or for any questions, contact our support team 24/7 via live chat or email.
Protection of Minors
jetago strictly refrains from providing services to persons under the age of 21. Age verification measures are in place at the time of registration on our platform.
We never intentionally collect information from persons under the age of 21. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the account will be closed.
If you believe that a minor is using our platform, please contact us immediately.
This platform is for persons aged 21 and above only. Parents and guardians are encouraged to monitor children's online activity and use parental controls where appropriate.
Policy Changes and Updates
jetago reserves the right to update this privacy policy from time to time. The policy may change due to changes in services, legal obligations, or regulatory requirements.
For significant changes, we will:
- Update the date on this page
- Notify registered users by email
- Display a notification after logging in to the service
If you continue using the service after changes are made, you are considered to have consented to the updated policy. If you disagree with a policy change, you have the right to close your account and stop using the service.
For any questions or concerns about this privacy policy, please contact us. jetago is always committed to protecting your privacy.
Have questions about privacy?
Our support team is available 24/7 — start a live chat or send us an email to get help in Bengali.